Return Policy

1. General Return Conditions

Under the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, you have the right to withdraw from purchases made through Armoni Evim.

You can request a return within 14 days of receiving your product, without providing any reason.

For a return to be accepted, the following conditions must be met:

The product must be unused.
The original packaging, box, and any protective materials must be complete and intact.
The product must be in a condition suitable for resale.
All accessories, warranty documents, and the invoice included with the product must be returned.

2. Non-Returnable Products

Products may not be eligible for return in the following cases:

Used, assembled, or modified products.
Products with opened packaging that are no longer suitable for resale.
Products damaged due to user error.
Custom-made, specially produced, or personalized products.
Products that cannot be returned due to hygiene or usage requirements.

3. Damaged or Incomplete Deliveries

We recommend inspecting the delivery package upon receipt of your order.

In case of damage, breakage, crushing, or missing items during shipping:

Obtain a damage report from the delivery officer before accepting the package.
Notify Armoni Evim customer service as soon as possible about the issue.

This is mandatory.

4. Return Process

To initiate a return request, please provide us with the following information:

Your order number.
Details of the product to be returned.
Reason for the return.
Your contact information.

Once your return is approved, you can send the product following our instructions.

After we receive the product, we will conduct necessary checks. Refunds for eligible products will be processed using your original payment method.

5. Refund Policy

For approved returns, the product price will be refunded to the original payment method within the legal timeframe specified by relevant regulations.

For credit card payments, the refund may take varying amounts of time to appear in your account, depending on the bank’s processing and reflection periods.

6. Exchange Process

For product exchange requests, please contact Armoni Evim customer service.

Exchange requests are evaluated based on product availability and compliance with return/exchange conditions.

7. Contact Information

For return and exchange requests, you can reach us using the following contact details:

Armoni Evim

Phone: 0532 368 47 35
Email: atutkun3437@gmail.com
Address: Yeşilova Mahallesi, Tansel Cd., Ünver Sokak, No:51, Küçükçekmece / İstanbul
Website: armonievim.com